Privacy Policy

This Privacy Policy describes how Sala.lk collects, uses, discloses, and protects your personal information when you visit or make a purchase from our website, www.sala.lk.


We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy applies to all users of the Site and all customers who engage with us for the sale and purchase of IT and electronic products.

1. Collection of Personal Information

We collect personal information when you interact with us through our website, customer service channels, or when you make a purchase. The types of information we collect include but are not limited to:

  • Full Name
  • Contact Information (email address, phone number, shipping and billing addresses)
  • Payment Information (credit/debit card numbers, bank transfer details, e-wallet data)
  • Login and Account Details (username, password)
  • Order History and Purchase Details
  • IP Address and Browser Information
  • Feedback, product reviews, and customer service interactions
  • Device information, browsing behavior, and cookies

2. Use of Personal Information

We use your personal information for the following purposes:

Order Processing & Fulfillment

  • To receive and process your orders.
  • To coordinate with third-party logistics providers and couriers for product delivery.
  • To provide shipping updates and order tracking
  • To manage returns, exchanges, or refund requests.
  • To verify and process payments via secure third-party payment gateways.

Customer Account Management

  • To create, manage and maintain your user account.
  • To allow you to review your order history, wishlist, and saved items.
  • To respond to your customer service inquiries or complaints.
  • To verify your identity and protect your account from unauthorized
    access.

Service and Website Experience

  • To maintain and improve our website’s functionality.
  • To tailor and personalize your browsing experience based on your preferences and past interactions.
  • To improve the layout, design, and functionality of the website.
  • To understand customer behavior and enhance our service offering.

Marketing & Promotions

  • To send you updates on new products, promotional offers, discounts,
    or newsletters (only with your consent).
  • To invite you to participate in promotions, surveys, and contests.
  • To deliver personalized advertisements or recommendations based on your interests and behavior.
  • To notify you of any changes in our services, policies, or terms.

Analytics, Research & Business Development

  • To carry out research on user demographics and interests.
  • To conduct performance analysis and usage trends.
  • To identify and resolve technical or operational issues.
  • To develop and test new features, services, or products.
  • To comply with Sri Lankan laws, regulations, and legal obligations.
  • To protect the rights, property, or safety of our users or the public.
  • To prevent, detect, and investigate fraudulent or suspicious activity.
  • To enforce our terms of use, and manage risk and security issues.

3. Sharing of Personal Information

We may disclose your personal data to trusted third parties under the following circumstances:

  • Logistics Partners: To deliver your orders to your specified address.
  • Payment Providers: To facilitate and process your payments securely.
  • Customer Service Providers: To support communication, feedback, or dispute resolution.
  • Marketing Agencies: To carry out digital advertising or customer outreach.
  • Data Analytics Services: For insights into user behavior and business intelligence.
  • Legal Authorities: To comply with legal requirements or lawful government requests.
  • IT & Hosting Providers: For website management, security, and performance enhancements

We do not sell, rent, or share your personal information with third parties for their independent marketing purposes without your explicit consent

4. Data Storage and Security

We take reasonable precautions and implement appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, disclosure, alteration, or destruction.

However, please note that no data transmission over the internet is fully secure. While we strive to protect your personal information, we cannot guarantee absolute security.

  • Data is stored on secure servers.
  • Payment information is encrypted and processed via secure gateways.
  • Access to personal data is restricted to authorized personnel only.
  • Regular reviews and updates to our security protocols are performed.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies (e.g., web beacons, pixels) to enhance your user experience. Cookies are small text files stored on your device that help us:

  • Remember your preferences and login details.
  • Track website usage and performance.
  • Analyze traffic patterns.
  • Serve relevant advertisements and recommendations.

You can manage or disable cookies through your browser settings. However, certain features like the shopping cart may not function properly if cookies are disabled.


We also use Google Analytics to collect anonymous usage data. This data helps us improve our website and understand user behavior. You can opt out of Google Analytics by installing the relevant browser add-on.

6. Your Rights

You have the following rights regarding your personal data:

  • Access: You can request to see the personal data we hold about you.
  • Correction: You can ask us to correct inaccurate or incomplete data.
  • Deletion: You can request deletion of your personal data, subject to legal and contractual obligations.
  • Withdraw Consent: You may withdraw consent for marketing communications or other purposes.
  • Data Portability: You can request a copy of your data in a structured format.
  • Objection: You may object to certain types of data processing, such as direct marketing.

To exercise your rights, please contact us at [Insert Contact Email or Support Link]. Requests will be handled in accordance with applicable data protection laws.

7. Minors

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from a minor without parental consent, we will delete it promptly.

If you permit a minor to use your account, you are responsible for their actions and consent to their data being processed under this Privacy Policy.

8. Retention of Data

We retain your personal information for as long as needed to provide our services and fulfill legal, regulatory, or operational obligations. When data is no longer needed, we securely delete or anonymize it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, practices, or legal requirements. Any updates will be posted on this page, and where appropriate, we will notify you by email or on the Site.

We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your data.

10. Contact Us

If you have any questions, feedback, or concerns about this Privacy Policy or your personal data, please contact us:

  • Email: [email protected]
  • Address: No 81, Nugegoda Road, Pepiliyana
  • Phone: 0777775678 | 0772270040